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Order Management Team Lead (Nordic market)

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Empresa: Philips
Contrato: PERM
Localización: Lodz, Poland

Job Title

Order Management Team Lead (Nordic market)

Job Description

In this role, you have the opportunity to keeping the daily operation of the Nordic Order Management team running by making sure the team has the needed capabilities in order to perform, develop and grow.  You are responsible for following up on performance and act as escalation point. The role includes operational excellence improvement projects and supporting, and implementing overall business transformation initiatives.

You are responsible for

·      Building and developing the team consisting of Order Management Specialists

·      Ensuring that quality of operations is in line with agreed standards/specifications

·      Performing audit procedures and developing standard audit framework 

·      Developing customer support processes, policies and standards

·      Escalations management

·      Improving the business performance by applying LEAN capabilities such as Daily
Management, Continuous Improving and Problem Solving

·      Active participation in business transformation and system development projects

·      Follow up on a daily Key Performance Indicators

You are a part of our Global Competence Center in Łódź, where we centralize our business processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service,  Supply Chain and other,  enabling you to have a career in an international, cross functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.

You will be reporting directly to Senior Order Manager locally, with very close co-operation with market team in Nordics and local teams in GBS.

To succeed in this role, you should have the following skills and experience

·      University degree

·      Min. 2 years of professional experience in people management

·      Hands-on experience with Lean techniques in supply chain management/ business administration

·      Fluent English and one of Nordic languages: Swedish, Finnish, Norwegian or Danish

·      Strong project management skills

·      IT Literacy: MS Office, SAP or similar ERP system

·      Good communication skills at different levels (to factories and regions/customers)

·      Proactive and improvement orientated attitude

In return, we offer you

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

  • Annual bonus based on performance achieved
  • Private medical care with option to extend it to family members
  • Benefit Systems cards
  • Discount for Philips’ products
  • Language courses
  • Relocation package applicable for people moving in from outside of Łódź region
  • Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)






Para más información

(enlace externo)

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